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Technical support

Technical Support — operating knowledge for your cultures and additives

How to choose, dose, store and troubleshoot microbial cultures, deodorisers and bio-based oilfield additives — written for operators.

Technical support is the applied side of our work: how to choose, dose, store and troubleshoot the cultures, deodorisers and bio-based additives we supply. The guides below are written for plant operators and site technicians, not for a laboratory audience.

This page is an index, not another blog. For industry deep-reads see the Technical Blog; for peer-reviewed papers see Research. Here you will find the hands-on references our own engineers work from, grouped by the job you are trying to do.

Choosing the right culture or additive

Dosing, storage and handling

Troubleshooting common operating problems

Odour and site operations

Platform technologies

Problem not covered here?

Send your operating data — the parameter, the process and the symptom — and we will come back with a written assessment, including when the honest answer is that biology is not the right route.